Equal Employment Opportunity Specialist

Advises managers, supervisors and employees within a region or service area on a full range of Equal Employment Opportunity (EEO) programs, applying experience and advanced knowledge of Federal EEO laws, regulations, Departmental and Agency orders, management directives, executive orders, and court decisions. Typical assignments may include: processing and resolution of Informal Complaints, attempting to resolve them before they reach the formal complaint stage; working and communicating with diverse individuals and management officials at all levels; informing aggrieved individuals and management about the complaint process, their rights in the complaint process and the benefits of mediation; inputting and retrieving information and documents in the Agency's official complaint tracking system; reporting in writing, the results of inquiries into each case counseled, coordinating and documenting resolution agreements; and maintaining and updating records, spreadsheets, databases and reports, as necessary.

Demonstrates considerable independence in planning time and helping a manager or project/program manager to plan and use assigned resources to accomplish project activities. May identify and request additional resources, as needed.

Participates on MD-715 Assessments and in all program meetings, conferences, training sessions and workshops. Works with collateral duty mediators, coaches, counselors and other staff in support of mediation and counselor programs as well as other Business Plan Initiatives.

Contacts typically are internal and external, with regular contacts among major subdivisions and LOB's/SO's, customers, and other external parties to share information about the FAA and explain the applications of EEO policies and procedures. Provides training briefings and consulting services on specialized EEO issues and methods to diverse audiences throughout extensive area of geographic responsibility, in a variety of settings, requiring travel with overnight stays. Works with local schools, universities and private industry in an educational and outreach capacity.

Analyzes issues, identifies problems, and recommends solutions. Prepares routine technical correspondence and periodic reports for submission to local and national FAA Civil Rights Offices. Supports outreach to applicant pools and special emphasis programs, alternative dispute resolution program and proactive training and evaluation to enhance the work environment.

Established policies/procedures provide guidance for most assignments, but allow considerable discretion for employee to select the most appropriate approach(es) or recommend new approaches. Refers complex inquires/issues to managers or senior level specialist that require their attention. May help them develop and recommend solutions.

Work is reviewed periodically, typically at major milestones and at completion for policy compliance and alignment with the requirements of projects and/or other work activities. Work activities typically support and may be vital to the success of projects and/or activities for one or more organizational units, major subdivisions, and/or LOB's/SO's. The work may affect internal and external customers.