Support Technician

NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT EXTERNAL LINK PROVIDED

 Graduation from high school or equivalent and two years computer operations experience; or any equivalent combination of related training and experience. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. 20 hours weekly.

Position Summary:
This is responsible technical work relating to the operation of computer equipment used in a data processing center for the Alachua County Library District.

An employee assigned to this classification is responsible for the operation of an electronic computer devices and peripheral equipment in order to maintain established production schedules, job streaming and equipment maintenance. Considerable independence is used in the routine operation of the computer and associated peripherals, but instruction is received on special tasks.

Work is performed under the general direction of a higher level supervisor and is reviewed through conferences, reports, and observations of results obtained.

Examples of Duties:
ESSENTIAL JOB FUNCTIONS

Operates equipment components of the computer system such as the console, PC's, printers, tape and disk drives.

Uses Microsoft operating systems and office applications to analyze logs and to report errors

Observes peripheral equipment and error messages to detect faulty output or machine stoppage.

Makes adjustments to computer equipment and checks to see that output is correct.

Notifies supervisor of errors or equipment stoppage.

Assists supervisor in planning operating procedures and gathering data for computer analysis.

Troubleshoots hardware and software problems.

Records problems which occurred, such as down time, and actions taken to resolve the problem.

Performs cleaning, routine preventative maintenance and minor adjustments on equipment.

Performs backups and runs computer reports; transfers data from off-line agencies to the main database.

Performs routine clerical tasks related to the operation of the data center; keeps storage area orderly and ensures adequate inventory of supplies are available at all times.

Answers telephone and assists computer users with problems and requests.

Works cooperatively with other Library District staff.

Maintains statistical records of software requests and software performance reports.

Performs related work as required.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES

Considerable knowledge of the operation, adjustment, and care of mini- and micro-computer equipment.

Knowledge of current principles, practices and procedures of personal computer workstations.

Some knowledge in the areas of operating systems, Local Area Networks, and communications.

Ability to use Microsoft operating systems and office applications.

Ability to operate a variety of computer equipment and to make minor operating adjustments, repairs, and installations.

Ability to understand and carry out complex verbal and written instructions.

Ability to describe or explain information or instructions to others.

Ability to work cooperatively and courteously with a variety of individuals. Ability to work efficiently under stressful conditions.

Understand how and why Library policies and procedures were developed.

Ensure patron compliance of all policies and procedures through effective communication and enforcement.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to be mobile.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of computer monitors.

The Library District computer network covers all floors of the Headquarters building, and connects to nine Branch buildings. This position requires movement around each site, including climbing narrow stairs to reach wiring closets and equipment.

The Library District does much of its own installation, troubleshooting and repair of peripheral devices. This requires ability to move, carry, disassemble/reassemble equipment. Ability to see and identify wiring and soldering on small computer boards is an example. Much communication with staff and other users is over the phone answering questions or troubleshooting problems.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.