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Technology Command Center Associate Analyst – La Crosse, WI

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
The Technology Command Center Associate Analyst will be responsible for monitoring and maximizing the availability and continuity of LHI/OptumServe's Infrastructure and Applications. This function monitors LHI's critical systems, coordinates the processes and activities to restore service after an incident occurs and facilitates rood cause identification and remediation.
  • Monitoring Infrastructure, Apps and Jobs and validate overall environment health
  • Acknowledge, validate, and correlate monitoring alerts
  • proactively monitor and trend component/application/product performance and degradation
  • Identify impact and prioritize incidents based on LHI definition and guidelines
  • Initiate and facilitate High Priority Incident Management War Rooms
  • Utilizing general knowledge of server, network, database, storage, web, and load balancing technologies to direct restoration efforts
  • Provide Alert on, status of an explanations of High Priority incident to IT team and business stakeholders
  • Perform manual application testing to ensure systems are available and functioning
  • Complete 'check-out' of all critical applications after change and incidents to identify possible business impact
  • Participate in Change/Release Checkout verification
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Undergraduate degree or equivalent experience.
  • 2 years IT Experience
  • General knowledge of IT Infrastructure (servers, network, database, storage, web applications, and load balancing technologies)
  • General knowledge of web, application and data architectures
  • Proficiency in Windows, Microsoft Office Suite, Internet Explorer
  • Track record of learning new tools and technologies
  • Detail and results-oriented, with ability to adhere to operational process and procedures
  • Strong verbal and written communication skills and ability to interface with Senior leaders
  • proactive and self-motivated, passionate, team-player
  • US Citizen with ability to obtain a DOD Security Clearance
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. 
Preferred Qualifications:
  • IT Operations Experience (Infrastructure, Application or Operations Center)
  • Incident and Problem Management experience
  • ITIL Certification
  • Understanding of existing LHI technology and business operations
  • National Career Readiness Certificate
Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.SM
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.